Our customer support team is dedicated to making your experience with LoverCare as smooth and enjoyable as possible. Reach out through any of the channels below — we're always happy to assist.

Phone 1800 212 779

Toll-free within Australia

Email sales@firstoneaustralia.com.au

We respond within 1 business day

Address Factory 19, 86-90 Pipe Rd
Laverton North VIC 3026
Australia

Business Hours

Monday – Friday9:00am – 5:00pm SaturdayClosed SundayClosed

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Find Us

Our Location

Address

Factory 19, 86-90 Pipe Rd
Laverton North VIC 3026
Australia

Phone 1800 212 779

Email sales@firstoneaustralia.com.au

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Common Questions

Frequently Asked Questions

How long does delivery take in Australia? +

Standard delivery across Australia takes 3–7 business days. Express shipping is available at checkout for faster delivery. Free standard delivery applies to all orders over $59.

Can I return or exchange a product? +

Yes. If you're not completely satisfied, please contact us within 14 days of receiving your order. Products must be unused and in original packaging. Email us at sales@firstoneaustralia.com.au to initiate a return.

Do you offer wholesale or bulk orders? +

Yes! We work with retailers, spas, salons and businesses across Australia. Contact us via the form above or email sales@firstoneaustralia.com.au with your business details and requirements.

Are LoverCare products safe for sensitive skin? +

Yes. Our products are dermatologically tested, soap-free and pH-balanced. The Sensitive Skin range is specifically formulated for reactive and eczema-prone skin. All baby products are safe from birth.

Where can I buy LoverCare products? +

You can purchase directly from our website at lovercare.com.au with Australia-wide delivery. We are also available through selected retail stockists — contact us for stockist locations near you.

How do I track my order? +

Once your order is dispatched, you'll receive a confirmation email with a tracking number. If you haven't received it within 24 hours of ordering, please check your spam folder or contact our team.

Do you ship internationally? +

Currently we ship within Australia only. We are working on expanding international shipping. Sign up to our newsletter to be notified when international shipping becomes available.

How can I become a LoverCare stockist? +

We'd love to have you on board! Send us your business name, location and type of business via the contact form above or email sales@firstoneaustralia.com.au and our wholesale team will be in touch.

Toll-Free: 1800 212 779

Reply Within 1 Business Day

Laverton North VIC 3026

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